or apply directly on Advocate's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days Advocate's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- No 0% of Advocate's roles list one
- Ghost-job risk at Advocate
- high 4 stale, 0 reposted of 5 open
- Hiring momentum
- 7 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from Advocate's own lever board since 2026-08-04. Full hiring picture for Advocate.
About this role
The Contact Center Operations Manager will oversee the daily operations of a contact center partner handling claimant calls and casework. Responsibilities include managing workforce, monitoring queues and backlogs, ensuring quality, creating custom reports, and communicating with vendor team leads. The role requires a hands-on approach to drive results and will eventually expand to lead internal contact center operations as the company grows.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Advocate as an employer.
What you need
- Experience in contact center operations
- Ability to manage vendor relationships
- Familiarity with workforce management and queue monitoring
- Experience in quality assurance and reporting
- Proficiency in Salesforce and Zendesk
- Experience in a regulated legal environment
What you get
- Fully remote work
- Predictable schedule (Monday through Friday, Eastern Time)
- Direct reporting to leadership
- Opportunity for ownership and impact on core business metrics
Worth weighing
- No salary listed
- Fast hiring process may indicate urgency or high expectations
- Role may require managing teams indirectly
- Potential for role expansion as the company grows
Summarised from Advocate's posting. Read the full original.
Listed by Advocate on their lever job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.