or apply directly on Abnormal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Abnormal's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 1% of Abnormal's roles list one
- Ghost-job risk at Abnormal
- high 33 stale, 6 reposted of 69 open
- Hiring momentum
- 117 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Abnormal's own greenhouse board since 2026-08-03. Full hiring picture for Abnormal.
About this role
As a Technical Support Engineer, you will provide L1 technical support for enterprise customers using Abnormal's Cloud Email Security and AI Security Agents. Your day-to-day responsibilities include resolving support tickets related to configuration, API questions, and threat investigations, while collaborating with Engineering and Customer Success teams to enhance customer experience and product reliability.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Abnormal as an employer.
What you need
- 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms
- Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom
- Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
- Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence
- A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes
Nice to have
- Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting
Worth weighing
- No salary listed
- Role involves high-stakes environments and complex problem-solving
- Focus on customer experience and internal process improvement may require adaptability
Summarised from Abnormal's posting. Read the full original.
Listed by Abnormal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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