PitchMeAI Jobs
8am

Senior Customer Experience Operations Specialist

8am · Remote - US

Posted 6 days ago · $90,000 to $120,000

or apply directly on 8am's site. We never take the application ourselves.

Is this posting real?

This role has been open
6 days
8am's roles stay open a median of 34 days
Reposted
No
Salary listed
Yes
26% of 8am's roles list one
Ghost-job risk at 8am
high
14 stale, 0 reposted of 31 open
Hiring momentum
40 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from 8am's own greenhouse board since 2026-08-03. Full hiring picture for 8am.

About this role

As a Senior Customer Experience Operations Specialist at 8am, you will be responsible for driving new customer experience initiatives and automation projects from conception to implementation. This hands-on role involves collaborating with various stakeholders to transform ambiguous ideas into actionable project plans, building necessary automations, and enhancing existing systems. You will also analyze customer data to provide insights and ensure successful adoption of new workflows across the organization.

Our read on this posting4.4out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of 8am as an employer.

What you need

  • 4-6+ years of experience in Customer Success/Experience Operations, Revenue Operations, or Business Operations
  • Demonstrated ownership of a program or metric outcome in a B2B SaaS environment
  • Proficiency with Salesforce and Intercom as an advanced user
  • Strong written and verbal communication skills
  • Self-directed and outcome-driven

Nice to have

  • Salesforce Administrator certification
  • Experience with survey-building tools (e.g., Delighted, Qualtrics)
  • Hands-on experience applying AI tools to operational workflows
  • SQL or BI tool proficiency

What you get

  • Health Insurance Coverage including a 100% company-paid HDHP plan
  • Competitive compensation and benefits package including annual bonuses and equity options
  • Flexible Time Off and paid holidays
  • Wellness stipends and mental health support
  • Continuous learning opportunities through 8am.edu and professional development funds
  • Charitable matching gift program and paid time off for volunteer service

Worth weighing

  • No specific mention of the tech stack beyond Salesforce and Intercom
  • Role requires a high degree of self-direction and initiative
  • Vague description of the exact nature of the automation and AI tools to be used

Summarised from 8am's posting. Read the full original.

Listed by 8am on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at 8am

All 31 open roles at 8am →