or apply directly on 10Beauty's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days 10Beauty's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of 10Beauty's roles list one
- Ghost-job risk at 10Beauty
- low 0 stale, 0 reposted of 13 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from 10Beauty's own greenhouse board since 2026-08-03. Full hiring picture for 10Beauty.
About this role
As a Technical Support Engineer at 10Beauty, you will provide Level 1 support for deployed robotic systems, working directly with field personnel to troubleshoot and resolve technical issues remotely. Your role will involve diagnosing hardware and software problems, guiding users through troubleshooting steps, and collaborating with engineering and product teams to enhance support processes and product reliability.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of 10Beauty as an employer.
What you need
- 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
- Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
- Experience working with ticketing systems and remote support tools
- Comfortable analyzing logs, system behavior, and technical error reports
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organized with strong attention to detail and follow-through
Nice to have
- Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
What you get
- Equity and benefits are included for all full-time employees
Worth weighing
- Salary range is $100,000 — $115,000 USD
- Participation in weekend support coverage is required as part of the regular schedule
- Fast-paced startup environment may require adaptability to changing situations
Summarised from 10Beauty's posting. Read the full original.
Listed by 10Beauty on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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