or apply directly on 10a Labs's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 3 days 10a Labs's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 48% of 10a Labs's roles list one
- Ghost-job risk at 10a Labs
- high 17 stale, 1 reposted of 23 open
- Hiring momentum
- 27 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from 10a Labs's own greenhouse board since 2026-08-03. Full hiring picture for 10a Labs.
About this role
As a Trust & Safety Investigator at 10a Labs, you will engage in hands-on work to protect products and users from abuse, fraud, and scams. Your daily tasks will include managing ticket queues, resolving cases, and enforcing policies while documenting your findings. You will also be responsible for identifying emerging patterns and escalating high-stakes cases as necessary, all while navigating potentially sensitive material.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of 10a Labs as an employer.
What you need
- 2–5 years of experience in trust and safety, fraud, privacy, compliance, or a similarly operational function
- A track record managing ticket-based workflows against productivity and SLA benchmarks
- Comfort applying policy frameworks consistently, while still knowing when to escalate
- A sharp eye for detail, even at high case volumes
- Pattern-recognition instincts, and the ability to summarize findings clearly for your lead
- Experience with and willingness to handle difficult or sensitive material as part of the job
Nice to have
- Experience drafting case summaries or enforcement write-ups using standard templates
- Comfort participating in calibration sessions to keep decisions consistent across the team
- Strong writing skills for case notes, escalations, and user-facing communications
- Sound judgment when handling sensitive data and content
What you get
- Fully remote, U.S.-based work environment
- Comprehensive health, dental, and vision coverage
- Generous PTO and paid holiday schedule
- 401(k) plan
Worth weighing
- Position is a 6-month fixed term
- On-call coverage on a rotating basis, up to 7 days at a time
- Exposure to difficult material, some of it sexual, violent, or otherwise disturbing in nature
Summarised from 10a Labs's posting. Read the full original.
Listed by 10a Labs on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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